Privacy Policy
Last Updated: January 24, 2026
Ginga Labs LLC ("we", "our", or "us") operates the Crate AI mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
Information We Collect
Information You Provide
- Account Information: Email address, name (if provided via Apple Sign In)
- Discogs Integration: When you connect your Discogs account, we access your Discogs username, user ID, and vinyl collection data (albums, releases, condition notes)
- User Content: Chat messages with our AI assistant, custom tags, notes, and playlist names you create
Information Collected Automatically
- Usage Data: Features used, interaction patterns, timestamps
- Device Information: Device type, operating system version, app version
- Error Reports: Crash logs and error information to improve app stability
How We Use Your Information
We use your information to:
- Provide and maintain the App's core functionality
- Sync and display your vinyl collection
- Power AI features (chat assistant, album identification, recommendations)
- Process in-app purchases and manage subscriptions
- Send transactional emails (magic links for authentication)
- Analyze usage patterns to improve the App
- Detect and prevent fraud or abuse
AI Processing
Our App uses artificial intelligence to provide features like:
- Chat Assistant: Your messages are processed by Google's Gemini AI to generate responses
- Album Identification: Photos of album covers are analyzed to identify releases
- Audio Recognition: Audio samples may be processed to identify playing music
- Recommendations: Your collection data is analyzed to provide personalized suggestions
Important: AI processing happens on secure servers. We do not use your personal data to train AI models.
Third-Party Services
We share data with the following service providers:
| Service | Purpose | Data Shared |
|---|
| Discogs | Collection sync | OAuth tokens, collection queries |
| Google (Gemini AI) | AI chat & identification | Chat messages, album photos |
| RevenueCat | Subscription management | User ID, purchase receipts |
| Sentry | Error monitoring | Crash reports (no personal data) |
| Resend | Email delivery | Email address (magic links only) |
Data Retention
- Account Data: Retained while your account is active; deleted upon request
- Collection Data: Synced from Discogs; can be refreshed or removed at any time
- Chat History: Retained for your reference; you can delete conversations in the App
- Audio/Photo Data: Processed in real-time and not permanently stored
Data Security
We implement appropriate technical and organizational measures to protect your data:
- All data transmitted over HTTPS/TLS encryption
- Sensitive tokens encrypted at rest
- Access controls and authentication for all systems
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Delete your account and associated data
- Export your data
- Opt-out of certain processing
To exercise these rights, contact us at hello@gingalabs.com.
Children's Privacy
The App is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date and, for material changes, sending an email notification.